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Telstra BigPond launches customer service centre in Second Life

Started by Lowell Cremorne · 10 months ago

Telstra today took the next step in the ongoing evolution of their significant presence in Second Life with the launch of a staffed customer service centre. There’ll be Telstra-employed avatars available between 11am and 10pm Monday to Friday AEST to answer “service-related q ... Continue reading »

1 comment

  • One major benifit of being able to talk to personelle directly is avoiding the ques, and emails aren't often replied too immediately. This is face on, and avoids having to sit on a que on the phone and have to deal with artificial intelligence bots trying to fix your problem (which is very annoying, what if you have a funny accent!)
    I will be visiting them often to check out latest news on congestion and conversation about my account and what not..

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