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http://www.metaversejournal.com/
Original page
http://www.metaversejournal.com/2008/09/01/telstra-bigpond-launches-customer-service-centre-in-second-life/
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The Metaverse Journal: Telstra BigPond launches customer service centre in Second Life

Marsoups · 1 year ago

One major benifit of being able to talk to personelle directly is avoiding the ques, and emails aren't often replied too immediately. This is face on, and avoids having to sit on a que on the phone and have to deal with artificial intelligence bots trying to fix your problem (which is very annoying, what if you have a funny accent!)
I will be visiting them often to check out latest news on congestion and conversation about my account and what not..